Refunds and returns
Draft policy. Last updated: [date].
Business details must be completed before orders are accepted.
Faulty, damaged or incorrect items
Please contact [support email] within 7 days of delivery with your order number and a photo of the issue. Faulty, damaged or incorrect items reported in this period will be replaced or refunded in full. We cover the return shipping for these items. Contact us before sending anything back so we can arrange the return.
Changed your mind?
Change-of-mind returns are accepted within 7 days of delivery if the item is unused and in its original packaging. Return shipping is at your cost. Contact [support email] with your order number to arrange the return to [physical address].
We will refund you within 14 business days after the returned item is received and checked. We will let you know when the return has been received and the refund has been processed.
Cancelling an order
Orders can be cancelled within 24 hours if they have not yet been dispatched. Contact [support email] with your order number as soon as possible. If the order has been dispatched, the applicable returns process will apply.
Statutory rights
These 7-day arrangements are additional to, and do not limit, your rights under South African law. Under the CPA, goods must meet the applicable standards of quality, fitness and safety. Where applicable, defective goods returned within six months of delivery may qualify for repair, replacement or refund at the supplier’s risk and expense. Applicable ECTA cooling-off rights are also preserved.
A report after 7 days does not remove a statutory right. Contact [support email] if you believe an item is defective or another legal remedy applies.